Last updated: 20 July 2026
1. About this policy
This policy explains how Re-Connect Electrical Group Pty Ltd handles personal information collected through this website, by email, over the phone and during business enquiries. We aim to handle personal information responsibly and, where applicable, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. Information we may collect
We may collect your name, company, email address, phone number, project location, project type, service requirements, proposed timeframe and information included in your enquiry. Our hosting provider may also record technical information such as IP address, browser type, requested pages and submission time for security and operational purposes.
3. Why we collect it
We use this information to respond to enquiries, assess project requirements, prepare quotations, coordinate services, maintain business records, improve the website and protect the website from spam or misuse.
4. How information is collected
Information may be collected when you submit the website form, contact us by phone or email, provide information during project discussions or otherwise communicate with our team. Please do not send passwords, banking credentials, health information or other unnecessary sensitive information through the website form.
5. Disclosure
We may disclose information to employees, contractors, professional advisers, hosting or email providers and other service providers where reasonably required to respond to your enquiry or operate the business. We may also disclose information where required or authorised by law. We do not sell personal information.
6. Overseas processing
Some technology, hosting, email or cloud providers may process or store information outside Australia. The location depends on the providers and settings used by the business. We take reasonable steps to use reputable providers and appropriate account security.
7. Website services and cookies
This website does not currently use advertising cookies. Embedded services such as Google Maps and externally hosted fonts may receive technical information when they load. Their handling practices are governed by their own privacy policies. If analytics, advertising or additional tracking tools are added later, this policy should be updated.
8. Security and retention
We take reasonable administrative and technical steps to protect information from misuse, loss, unauthorised access, modification or disclosure. Information is retained only for as long as reasonably needed for the enquiry, business records, legal obligations or dispute management, then securely deleted or de-identified where practical.
9. Access, correction and complaints
You may ask to access or correct personal information we hold about you, or raise a privacy concern, by contacting us. We may need to verify your identity before providing access. We will respond within a reasonable period.
10. Contact
Re-Connect Electrical Group Pty Ltd
10/727 The Horsley Drive, Smithfield NSW 2164
Email: info@rcelectricalgroup.com.au
Phone: 0423 225 523
ABN 29 685 377 459